Operations executive who turns messy growth into systems that scale. Twelve years across financial services, health systems, and platform companies; known for taking the process everyone works around and making it the one everyone relies on.
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About
I lead operations the way engineers ship software: measure first, change one thing, prove it held. Known for operational diagnosis, cross-functional repair, and calm delivery under audit. Teams describe working with me as the quarter things finally stopped being on fire.
VP of Strategic Operations at Meridian Financial Group2021 – Present
- Led a $42M revenue acceleration initiative across 4 business units, exceeding target by 23%.
- Cut quarterly close from 11 days to 6 by rebuilding the reconciliation pipeline with finance and IT.
- Stood up the firm's first operations analytics group; 3 analysts, self-serve dashboards for 140 managers.
Director of Operations at Commonwealth Health2017 – 2021
- Raised patient satisfaction from 71% to 94% in 18 months across 12 facilities.
- Reduced average intake wait time 31% by redesigning triage staffing against arrival-pattern data.
- Delivered $8.2M in annual savings through supplier consolidation without a single service-level regression.
Skills & Expertise
Impact
The close that stopped eating the quarter
Quarterly close ran 11 days and consumed the finance team's capacity for a third of every quarter.
Mapped every handoff in the reconciliation pipeline, found four rekeying steps and two approval loops that existed for a system retired in 2019, and rebuilt the flow with finance and IT in six weeks.
Close dropped to 6 days the first quarter and held; audit prep time fell with it.
The expensive part of a broken process is rarely the work. It is the organization scheduling itself around the brokenness.